Inquiries about orders
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Customs
Custom duties are not included in the shipping costs.
Shipping times
Germany
Prepayment by bank transfer
Delivery: 2-3 business days* after remittance
Direct debit
Delivery: 2-3 business days* after order receipt
PayPal
Delivery: 2-3 business days* after order receipt
Purchase on account
Delivery: 2-3 business days* after order receipt
Within the European Union
3-4 business days after order receipt and remittance
Outside the European Union
5-6 business days after order receipt and remittance
Worldwide
You can find out about the shipping times from our logistics partner DHL.
*The delivery times listed here are based on DHL tariffs. Deliveries sent by letter tariff may take longer (4-5 business days) and cannot be traced by parcel tracking.
Information for calculating delivery dates:
In the case of prepayment the delivery period begins the day after the payment order is received by the bank, or in the case of other payment methods upon completion of the sales contract, and ends on the last day of the delivery period. If this day falls on a Sunday or a bank holiday at the place of delivery, the last day of the delivery period will be the next business day.
Repairs
Sturdy and durable products made of fire hose. We do everything in our power to live up to this claim. That’s why your unique product has a 3-year warranty!
Cancellation & returns
You want to cancel your order and send back a product?
No problem, you have a 14-day cancellation right.
Go to order cancellation formOur shipping costs
Delivery terms
Our deliveries are handled by DHL.
Germany
- Prepayment: no shipping charges
- Direct debit: no shipping charges
- PayPal: no shipping charges
- Purchase on account: no shipping charges
Within the European Union
Country category 1
Denmark, Luxembourg, Netherlands, Austria, Belgium
No shipping charges for orders over 40.00 €, on orders up to 40.00 € we add 4.00 € for shipping
Country category 2
France, UK (Great Britain)
No shipping charges for orders over 50.00 €, on orders up to 50.00 € we add 9.00 € for shipping
Country category 3
Ireland, Finland, Poland, Portugal, Sweden, Slovakia, Spain, Czech Republic, Italy, Greece
No shipping charges for orders over 120.00 €, on orders up to 120.00 € we add 20.00 € for shipping
Country category 4
Rumania, Slovenia, Hungary, Estonia, Bulgaria, Malta, Lithuania, Latvia, Cyprus
No shipping charges for orders over 150.00 €, on orders up to 150.00 € we add 30.00 € for shipping
Outside the European Union
No shipping charges for orders over 50.00 € charges, on orders up to 50.00 € we add 7.00 € for shipping
Country category 1
Turkey, Norway
No shipping charges for orders over 150.00 €, on orders up to 150.00 € we add 22.00 € for shipping
Worldwide
25.00 € shipping charge
Deliveries to non-EU countries are subject to additional duties and fees.