Feuerwear support - Help for your unique products

Feuerwear service

You can find all the information on ordering, shipping, cancellation & returns here, to let you enjoy your unique products made of fire hose for a long time.

Inquiries about orders

Order confirmation not received

Please check your spam folder. Many providers automatically move e-mails from unknown senders there.

Customs

Custom duties are not included in the shipping costs.

Shipping times

Shipping times at Christmas

For having your parcel under the Christmas tree on time, you must order at the latest by the following date:
deliveries within Germany - Thursday, 12/19/2019
for shipments in countries neighboring Germany - Friday, 12/13/2019
rest of Europe - Monday, 12/9/2019
worldwide - Friday, 11/29/2019

Germany

Prepayment by bank transfer

Delivery: 2-3 business days* after remittance

Direct debit

Delivery: 2-3 business days* after order receipt

PayPal

Delivery: 2-3 business days* after order receipt

Purchase on account

Delivery: 2-3 business days* after order receipt

Within the European Union

3-4 business days after order receipt and remittance

Outside the European Union

5-6 business days after order receipt and remittance

Worldwide

You can find out about the shipping times from our logistics partner DHL.

*The delivery times listed here are based on DHL tariffs. Deliveries sent by letter tariff may take longer (4-5 business days) and cannot be traced by parcel tracking.

Information for calculating delivery dates:

In the case of prepayment the delivery period begins the day after the payment order is received by the bank, or in the case of other payment methods upon completion of the sales contract, and ends on the last day of the delivery period. If this day falls on a Sunday or a bank holiday at the place of delivery, the last day of the delivery period will be the next business day.

Repairs

Sturdy and durable products made of fire hose. We do everything in our power to live up to this claim. That’s why your unique product has a 3-year warranty!

Cancellation & returns

You want to cancel your order and send back a product?

No problem, you have a 14-day cancellation right.
We have an extended return policy for Christmas. Orders placed from 27th November to 19th December can be sent back until 15th January 2020.

Go to order cancellation form

Our shipping costs

Delivery terms

Our deliveries are handled by DHL. 

 

Germany

- Prepayment: no shipping charges

- Direct debit: no shipping charges

- PayPal: no shipping charges

- Purchase on account: no shipping charges

 

Within the European Union

Country category 1

Denmark, Luxembourg, Netherlands, Austria, Belgium

No shipping charges for orders over 40.00 €, on orders up to 40.00 € we add 4.00 € for shipping

Country category 2

France, UK (Great Britain)

No shipping charges for orders over 50.00 €, on orders up to 50.00 € we add 9.00 € for shipping

Country category 3

Ireland, Finland, Poland, Portugal, Sweden, Slovakia, Spain, Czech Republic, Italy, Greece

No shipping charges for orders over 120.00 €, on orders up to 120.00 € we add 20.00 € for shipping

Country category 4

Rumania, Slovenia, Hungary, Estonia, Bulgaria, Malta, Lithuania, Latvia, Cyprus

No shipping charges for orders over 150.00 €, on orders up to 150.00 € we add 30.00 € for shipping

 

Outside the European Union

No shipping charges for orders over 50.00 € charges, on orders up to 50.00 € we add 7.00 € for shipping

Country category 1

Turkey, Norway

No shipping charges for orders over 150.00 €, on orders up to 150.00 € we add 22.00 € for shipping

 

Worldwide

25.00 € shipping charge

Deliveries to non-EU countries are subject to additional duties and fees.