Shipping

How long does it take for orders to be delivered?
All our products are shipped with DHL. As soon as the goods are shipped, you receive an e-mail from us with the shipping information. This e-mail contains a tracking number that you can use to check the status of your order anytime on the DHL website at www.dhl.de. Please note: no orders are sent until payment is received. If you have selected the advance payment option, you must calculate a few days for the bank transaction. You can also find the payment schedule on the DHL website at www.dhl.de.

How high are the shipping costs?
You can find the list of shipping costs here: www.feuerwear.com/shipping.

Is the shipping duty paid?
No. Custom duties are not included in the shipping costs.

I would like to order a product to give as a present and have it sent to the person it's for. Will the invoice be in the parcel or will it be mailed separately?
If the delivery address and the billing address are not one and the same, we handle the order like this: if the name on the delivery and delivery address are the same, we enclose the invoice with the ordered goods. If the name on the billing address is not the same as on the delivery address, we automatically send the bill under separate cover by post to the billing address.

Products

When I have selected a bag in the online shop and ordered it, will the bag really look exactly like it did in the picture or are those just examples?
You receive the exact same product that you see in the picture. Every product in the online shop is individually photographed by us and given its own number. All the products in the shop are one-of-a-kind and absolutely unique.

I would like to have a product with a certain marking on it (e.g. the name of a city). But in the shop I couldn’t find any products with that name on it. What should I do?
Simple register in our Brand-new alert service. That way you will be informed automatically by e-mail as soon as new one-of-a-kind products arrive in the online shop. With a bit of luck you will soon find the product you're looking for. You can sign up for the Brand-new alert service here: www.feuerwear.com/brand-new-alert.

When will the Perry Personal Organizer be in stock again?
Perry is a seasonal product and only available in the winter. Simply sign up for our newsletter and you will be one of the first to know when Perry is in stock again. Register here: www.feuerwear.com/newsletter-subscribe.

Will a Laptop with a 15.4'' screen fit in the Scott 15'' bag?
The inside dimensions of the Laptop sleeve of the Scott 15 are 28 × 37.5 × 3-4.5 cm. Please compare these with the outside dimensions of your Laptop to be sure that your Laptop will fit in the Scott 15. If not, we recommend that you order Scott 15’s big brother, Scott 17: www.feuerwear.com/bags/notebook-bag-scott/scott-17-notebook-bag.

Are any of your bags strictly for men or are all models (including the smaller shoulder bags) unisex designs?
All of our models are unisex designs, except for Hank, which is strictly a shopper for women.

Is it possible to have a bag made out of a hose of my own?
No, unfortunately that is not possible.

Product Maintenance

My product is frazzling. Is it defect?
No. Your product is perfectly o.k. Frazzling is part of the used look of all Feuerwear products. It will stop at the stitching. If you don´t like the fringes, just cut them off. Please do not use a lighter as fire may damage the stitching.