Contact

If you want to send us a message, please use the Contact Form at the bottom of the page.

We have compile a list of the most frequently asked questions. Have a look and see if you can find the answer to your question there.

• Order
  • Order confirmation not received
• Shipping
  • Delivery time
  • Shipping costs
  • Customs
  • I would like to order a product to give as a present and have it sent to the person it's for. Will the invoice be in the parcel or will it be mailed separately?
• Products
  • Product photos: When I have selected a bag in the online shop and ordered it, will the bag really look exactly like it did in the picture or are those just examples?
  • I would like to have a product with a certain marking on it (e.g. the name of a city). But in the shop I couldn’t find any products with that name on it. What should I do?
  • Walter in black
  • Perry Organizer
  • Will a laptop with a 15.4' screen fit in the Scott 15" bag?
  • Length of Bill belt
  • Are there any products made of in neon yellow hose?
  • Men’s and women’s styles
  • Is it possible to have a bag made out of a hose of my own?
  • Is it possible to have a bag made with a design of my own?
• Product Maintenance
  • Fraying: My product is fraying. Is it defect?
  • Washing: Can I wash my bag / wallet / belt?
• Prices
• Miscellaneous
  • Stores: Where can I find Feuerwear products in retail outlets?
  • Is it possible to buy a product at your company address in Cologne?
  • Fire hose: We are a fire department and have some used hoses to give away. Who do we contact?
  • Dealer inquiry: I am a retailer and would like to add your products to my range.